Frequently Ask Questions

1. How long will my order take to arrive?

For detailed information regarding shipping times, please visit our Shipping & Handling page.

2. What is ShopValela?

ShopValela is a family-run online store offering quality, practical, and convenient products for every member of the household. Our mission is to help you create a happier, more organized home with items that make everyday life easier.

3. Where are you based?

We’re proudly based in the United States, and we ship across the world. All orders are processed and fulfilled with care and attention to detail.

4. What types of products do you sell?

We carefully curate home essentials, smart gadgets, cleaning tools, kitchen helpers, and family-friendly items that make daily tasks simpler and more enjoyable.

5. How do I place an order?

Simply browse our online store, add your favorite items to your cart, and check out securely. You’ll receive an order confirmation by email right after purchase.

6. What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay.

7. Do you offer free shipping?

Yes! We offer free shipping on all orders.

8. Can I track my order?

Absolutely! Once your order ships, you’ll receive a tracking number via email so you can follow your package every step of the way.

9. What is your refund policy?

Check our refund policy in the Refund Policy Page. 

10. How can I contact customer support?

You can reach us anytime at info@shopvalela.com or through our contact form on the website. We aim to respond within 24 hours.

11. Are your products safe for kids?

Yes! Many of our products are selected with families in mind. We prioritize non-toxic, durable, and safe items suitable for use around children.